Frequently Asked Question
We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Car Park Chester.
Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.
Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.
Car Park Chester is situated on Newgate Street, Chester, CH1 1DE. It’s conveniently located within walking distance of Grosvenor Shopping Centre, Chester Cathedral, Chester Train Station, and a variety of restaurants, hotels, and key attractions.
Our parking rates start at £3.00 for the first hour. The maximum daily rate (up to 24 hours) is £15. For a full breakdown of parking fees, please click here.
At Car Park Chester, we make it easy to pay for your parking. You can use your card at any Pay Station (we don’t accept cash). For a hassle-free experience, you can sign up for Hozah® Autopay. Your vehicle will be automatically charged when you enter and exit the car park, so you won’t need to worry about tickets or queues. If you prefer, you can also make a one-time online payment for added convenience. Sign up for Hozah® Autopay to pay online.
Pay Stations are located on Levels 1, 2, and 3 of the car park for easy access.
No, payment is required when you leave the car park.
Yes! We offer monthly, quarterly, and annual permits through Hozah®. To purchase a permit, you’ll need to create a Hozah® account first, as this option isn’t available at Pay Stations.
No, parking is available on a first-come, first-served basis.
Season ticket holders have access to 401 parking spaces. While spaces are available on a first-come, first-served basis, our large capacity ensures that finding a spot is rarely an issue.
Yes, Car Park Chester is fitted with 24/7 CCTV monitoring and regular security patrols to ensure your vehicle is safe at all times.
Yes, we provide dedicated spaces for disabled drivers. If you need help, our support team is available during business hours.
Yes, we have designated spaces for parents with children under 12 or those using prams or car seats. These spaces offer extra room for convenience.
No, Car Park Chester is strictly for cars. We do not have spaces for motorcycles, bicycles, or scooters.
No, but electric vehicles are welcome to park in any available space. We currently don’t have an EV charging station.
Yes, vans and 4-wheeled vehicles under 2.05m in height can park at Car Park Chester.
No, Car Park Chester does not provide luggage trolleys, as it is a dedicated car park.
Yes! We have an All-American car wash onsite that offers a full valet service. While you park, your car can be professionally cleaned and detailed. The valet service includes both interior and exterior cleaning.
No, we do not provide luggage trolleys.
If a Pay Station isn’t working, contact our support team and provide details about the location and any error messages shown.
Please report misuse of disabled or parent-child spaces to our support team. We take this seriously and will investigate any issues.
FYou can reach us through:
📞 Phone: 01245 392 289
📧 Email: [email protected]
Our team is available during business hours to help with any questions or issues.